PRIVACY POLICY
Effective Date: 2025/01/30

1. Introduction
   Tigris Wealth PTY LTD is a licensed Financial Services Provider. We are committed to protecting the privacy and security of your Personal Information in compliance with the Protection of Personal Information Act 4 of 2013 (POPIA) and the Financial Advisory and Intermediary Services Act (FAIS).

This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website or engage with our financial services.

2. Information We Collect
   We collect Personal Information reasonably necessary for the purpose of providing independent financial advice and intermediary services. This includes:

Identity Information: Name, surname, ID number, and date of birth.

Contact Details: Email address, physical address, and mobile number (collected via our website Contact Form or direct engagement).

Financial Information: Bank details, tax numbers, and financial needs analysis data required for FICA and FAIS compliance.

Technical Data: When accessing our website, we may collect IP addresses and browser types for security and analytics.

3. How We Use Your Information
   We process your Personal Information strictly for the following purposes:

To provide financial planning, investment, and risk advice.

To facilitate the application and administration of financial products (e.g., insurance, medical aid, investments).

To comply with legal obligations under FICA (anti-money laundering) and FAIS.

To communicate with you regarding your portfolio or respond to inquiries submitted via our website.

4. How We Share Your Information
   We do not sell your personal information. However, to provide our services, we share data with trusted third-party processors and operators:

Product Providers: Insurers and investment houses (e.g., Discovery, Momentum, Sanlam) to implement the policies you request.

Systems & Infrastructure:

Elite Wealth: Our primary Client Relationship Management (CRM) system for portfolio administration.

Microsoft Exchange: For secure email communication and scheduling.

Cloud & Storage Providers: Secure storage solutions (including Synology and cloud backups) for record-keeping.

Regulatory Bodies: The FSCA, FIC, or Information Regulator if required by law.

5. Data Security
   We are committed to ensuring your information is secure. We have implemented generally accepted technical and organizational measures to prevent unauthorized access, loss, or destruction of data. These measures include:

Data encryption for stored records.

Access controls and Two-Factor Authentication (2FA) for our internal systems.

Regular security assessments of our IT infrastructure.

6. Your Rights
   Under POPIA, you have the right to:

Access: Request a copy of the personal information we hold about you.

Correction: Request that we update or correct your information.

Objection: Object to the processing of your personal information in certain circumstances.

Deletion: Request the deletion of your personal information (subject to our legal obligation to retain records for 5 years under FAIS).

7. Contact Us
   If you have any questions about this policy or wish to exercise your rights, please contact our Information Officer:

Email: info@tigriswealth.co.za